Frequently Asked Questions

Our goal is to make your booking experience as easy and seamless as possible! Below are some answers to some of the most common questions we get. Don’t see the answer you’re looking for? Feel free to reach out to us on our Contact Form, and we’ll be happy to assist!

HOW FAR IN ADVANCE SHOULD I BOOK?

We’re already booking for next year, so we highly recommend reserving your date as soon as possible! Our dates fill up exceptionally fast, especially during peak seasons (Oct-Dec).

 

WHAT IS NEEDED TO RESERVE YOUR EVENT?

We’ll need a signed Service Contract along with a $200 retainer to secure the date. The retainer will be applied towards the final balance due two weeks before the event date. You are welcome to make multiple payments towards your balance at any given time; the balance must be paid in full by the due date.

 

DO YOU SERVICE OUTSIDE OF DALLAS?

Absolutely! We include up to 30 miles from zip code 73525 with each photo booth rental but can travel further for a fee.

 

IS SET UP TIME INCLUDED IN MY RENTAL?

Yes, both setup and teardown are included and separate from the photo booth service time.

 

HOW MUCH TIME DO YOU NEED TO SET UP?

We plan for at least 1 hr to set up and test the photo booth, ensuring everything runs smoothly.

 

CAN THE SETUP BE EARLIER?

Of course! The photo booth arrives approximately 1 hr before the photo booth service starts to set up and test. If you would like us to be set up further in advance, we offer idle time as an add-on option so that we can be set up at your ideal time.

 

WHAT IS IDLE TIME?

Idle time is when the photo booth is completely set up but not available for use. It’s great when you want everything set up in advance but start later during the event.

 

*Idle time is an additional add-on fee.

 

IS THERE SOMEONE OPERATING THE PHOTO BOOTH DURING THE EVENT?

Yes, when you book our portrait or glam booth, a team member will assist in all the photo booth fun!

 

HOW MUCH SPACE DO YOU NEED?

A 10′ x 10′ total area. Please keep in mind; we have the photo booth equipment, backdrop, prop table, and your guests taking photos. Every square inch counts!

 

HOW MANY OUTLETS DO YOU NEED?

We only need one three-prong standard outlet within 15 ft from the designated area of the photo booth.

 

DO WE NEED TO PROVIDE A PROP TABLE?

We do request a 4+ ft table with linen to cover so that props are easily accessible to guests. 

 

CAN WE HAVE THE PHOTO BOOTH SET UP OUTSIDE?

Sure! We have a few conditions, to prevent damage to the equipment, the photo booth needs to sit on a hard, flat, even surface and under a covered area or tent.

*Please note, if it becomes too windy, hot, or a forecast of rain is on the radar, we need to set up inside for the safety of our team members.

 

HOW MANY PHOTOS CAN BE PRINTED DURING THE EVENT?

Printed photos are made available to all guests during service time.  Ex: If there are 12 guests during the photo session, then all 12 guests will receive a photo print copy upon request.

 

CAN GUESTS UPLOAD THEIR PHOTOS TO SOCIAL MEDIA?

You bet! We offer not only social media capabilities but also instant text messaging and email. Our team members will assist the guests with texting or emailing their digital photos while the event is running live.

 

*Please note, that any sharing of digital photos during an event will depend entirely on available wifi at the event location. If wifi isn’t available, all shared images will be placed in a queue and shared post-event.

 

CAN WE POST OUR PHOTOS ON SOCIAL MEDIA?

Absolutely, we encourage it! We would love a tag to see which moments made you smile a little extra.

 

DO WE GET ALL THE DIGITAL FILES?

Yes! All the photos will go through a final reviewal process before uploading them to an online gallery. Guests will be able to access and download their pictures 72 hours post-event.

 

DO YOU DESIGN THE PRINT TEMPLATES FOR US?

Yes, we do! Our template designs are one of the many reasons we stand apart from other photo booths in the industry! They’re both professionally well made and beyond beautiful!

 

CAN WE INCLUDE OUR LOGO OR MONOGRAM ON OUR PRINT TEMPLATE?

Absolutely! Once we get closer to the event date, we’ll request further information to begin the design process.

 

CAN WE BRING OUR OWN PROPS AND/OR USE OUR OWN BACKDROP?

 

Definitely! The more props, the merrier! 

 

We recommend the backdrop to be at least 9’x9′ in size; this will guarantee that a good size group can fit in the photos.

 

*Please note, this does not reduce the cost if you choose to use your own props or backdrops.

 

WHAT IF I NEED TO CANCEL OR RESCHEDULE MY BOOKING?

If you need to change your date, we need at least a thirty-day notice. Hopefully, we can reschedule your new date if it’s available. If you need to cancel your booking entirely, the retainer is non-refundable but can be applied towards any future date within two years from the original date paid.