Frequently Asked Questions (FAQs)
Seamless booking, simplified. Your questions answered.
Ideal booking timeframe?
We recommend securing your preferred date as early as possible, especially for Fridays and Saturdays. Our calendar fills up quickly, particularly during peak season from October through December.
Booking requirements?
To secure your date, we require a signed service agreement and a retainer, which will be applied to your final balance. You’re welcome to make multiple payments at your convenience, as long as the full balance is paid two weeks before your event.
Do you serve areas beyond Dallas?
Yes! We proudly serve OKC and beyond. A travel fee applies for events located more than 25 miles from zip code 75235.
Does service include setup time?
Yes, setup and breakdown time are included based on the service you book. Exact timing will be confirmed during the booking process.
How much time is needed for setup?
For standard services, we arrive at least an hour before the scheduled start time to set up and run tests, ensuring everything runs smoothly. For larger activations, we'll go over logistics in advance to plan accordingly.
Can we arrange early setup?
Absolutely! We can arrange for the setup to be completed well in advance. Additionally, we offer idle time as an optional add-on, allowing the setup to be scheduled at the most convenient time.
What does idle time mean?
This refers to the period when all equipment is fully set up but not in use. This option is ideal if you want the equipment ready well in advance, beyond the standard 60-minute setup time before service begins, or if you need to pause service during the event. It allows you to avoid paying for a full-service hour when service isn't actively being used.
Do you provide operators?
Our team ensures that a member is always on hand to manage equipment and assist attendees for most of our services. However, our Selfie Booth is designed for self-service. We will provide clear communication well in advance to ensure everything runs smoothly and to avoid any unexpected situations.
Space requirements?
For our standard photo booth, we typically require a 10–15 ft by 10–15 ft space to accommodate the equipment, backdrop, table, and guest flow—every inch counts for the best experience. Space requirements for other services will be discussed prior to booking.
What are the power needs?
For our standard photo booth, we require one standard three-prong outlet within 10 feet of the setup area. If additional power is needed for your service, we’ll let you know in advance.
Do we need to provide a table?
We recommend providing at least a highboy table with a linen cover. It gives guests a convenient place to set down their personal items while enjoying the experience.
Is outdoor service an option?
Certainly! While outdoor setups are possible, there are a few important requirements. We may need a hard, flat surface and a wall or barrier behind the backdrop to prevent it from blowing over. Our equipment must also be placed under a covered area or tent for protection. Weather conditions are a key factor—if high winds, extreme heat, or rain are expected, a backup indoor location will be required to ensure the safety of our team and equipment.
Does the print service include unlimited prints?
With our print service, 'unlimited prints' means each guest in a photo can receive their own printed copy during the session. For example, if 12 guests take a group photo, all 12 can request and receive a print of that photo.
Can photos be shared online?
Yes, we offer social media sharing, instant messaging, and email options. Our staff can assist guests in sending their digital photos via text or email during the event. Please note that real-time sharing depends on the venue’s Wi-Fi. If Wi-Fi is unavailable, photos will be queued and sent after the event.
Is it okay to post our photos and videos?
Absolutely! We love it when guests share their photos and tag us @pikcherbooth! It’s always a joy to see the moments that made your event extra special.
Are all digital images included?
Absolutely! Before delivering your digital files, our team carefully reviews all content to ensure it meets our quality standards. This process typically takes up to 72 hours, or up to a week depending on the service and our current workload. Once finalized, we’ll send you a shareable link so you and your guests can easily access and download all photos and videos.
Do you design the templates and overlays?
Yes! All of our templates and overlays are custom-designed in-house, setting us apart in the industry. Each design is professionally crafted and tailored to your event, making it truly one-of-a-kind.
Can we add our logo or monogram to the print template?
Of course! As the event approaches, we will request additional details to assist with the design process. Please note that we require approval to use any copyrighted images or logos.
Can we bring props?
Of course! We just ask that the props do not promote hate, crime, or violence in any way.
Can we use our own backdrop?
Of course! We recommend a backdrop size of at least 9 feet by 9 feet to ensure guests are fully framed in each photo. Please note that providing your own backdrop does not reduce the cost of the service.
What’s the process for canceling or rescheduling?
If you need to reschedule, please notify us at least 30 days in advance. We understand that unexpected situations can happen and will do our best to accommodate. If your new date is available, we’ll be happy to reschedule. Please note that the retainer is non-refundable but can be applied to any future booking within one year of the original payment date.